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All products are non – returnable and non-exchangeable.
All sales are final.
Returns / replacement will be only accepted for fulfilment errors such as incorrectly shipped or missing items.

Kindly make an unboxing video. Without an unboxing video, no returns/refunds shall be processed/accepted.

Damages due to neglect, improper usage or application will not be covered under our returns policy.
Courier charges for incorrect shipments will be borne by The Curatorr.
If you have any questions or concerns please e-mail us on premium@thecuratorr.com

REFUND AND CANCELLATION

In case of fulfillment error, If approved, you’ll be automatically refunded and credited on your original payment method within 10 business days.

  • Refund Process Timeframe (the refund will be processes in 10 business days)
  • Refund Credit Timeframe (the refund will be credited to the customer's account in 10 business days)

Cancellations once shipment is made is not possible. For cancellation prior to shipment, please contact our customer service at premium@thecuratorr.com

To start a return, you can contact us at premium@thecuratorr.com. Please note that returns will need to be sent to the following address: B15/165, Dhangu Peer, Sunder Nagar, Pathankot, Punjab, 145001.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  premium@thecuratorr.com

Damages and issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at premium@thecuratorr.com.